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发货风险注意事项

标签: 培训

下面一个案例是讲货发送地方了,

下面案例说明物流其实是很忙的,忙季就容易出错,所以我的标准做法就是再所有箱子两边贴上客人的信息和地址,这样不会造成麻烦。。


(客户讲发错东西了,里面PI都不对)

Dear Wendy,

I received the pkg and there has been a mistake. We received 150 rhinestone necklaces with matching earrings. The pkg was addressed to us on the outside, 

but the invoice inside was not. There was a phone number for some place in New Jersey. I called and left a message. I will call again. Perhaps it is a simple mix-up that can be fixed?

Sincerely,

Tammy
2015-07-13_103926.jpg

2015-07-13_103922.jpg


Hi, Tammy

Good day!

Would you please do me a favor for following points?

1.Please take photos for Rhinestone Lanyards and the package outside. Is there the waybill by hand writing? please tell me the waybill No.

2.Would you please send me a photo or scan copy for the Invoice inside? 

We make sure packing the 100pcs lanyards and didn't mixed.This problem must be dealed with ASAP.

We are looking for the 100pcs royal blue Rhinestone lanyards now. and keep you informed the result ASAP.

Very sorry for this mistake and waiting for your early reply.

Thanks and regards

Wendy


处理办法:

了解寄的是什么东西,最好拿到单号,然后转给物流,让物流处理和承担费用

看看箱子里是否有PI,

Thanks for pictures. Really sorry for this mistake.

Would you please take a picture for outside package? and a picture for waybill, better with waybill No. ? then send a picture for Invoice inside? 

Please send other pictures asap. We will solve this matter ASAP.

Thanks and sorry again.


箱子里的物品

unnamed (1).jpgunnamed (2).jpg

这就是箱子里找到的PI..

2015-07-13_104105.jpg




2Hi Brian,

I just wanted to let you know we have a few issues with the finished
product of our order. The balls themselves are fine, but the boxes we
paid extra money to have them in, along with customization and
additional colors are of extremely poor quality. So poor, that they
were crushed and unusable upon delivery. I have attached a photo of
what they looked like when we received them for your reference.

Seeing as how this makes our order virtually unusable since we use
these at tradeshows and other places where we need them to be able to
be stacked for display, please tell me what the best course of action
is for getting these replaced.

如果我們用原來白盒裝, 然後彩盒另外疊放一小箱. 
這樣子, 彩盒就不用多作. 不過客人就要自己換盒子. 
也許這樣子是可行的.   

1.彩盒另放,自己換

2.做另外厚一點的盒子的方案

3.做1.5倍送過去



2015-07-18_194630.jpg



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