我们礼赠品这行对质量要求不和其他行业那么对等，说白了就是质量要求不是非常的高，一般情况下看产品的话都可以接受。
主要检查的就是有没次品，或者有没不一样的产品，比如开裂，比如LOGO印歪了，颜色印错了，刺绣不好
抽查：
验货一般是抽查，就是抓比例，比如100个里面有20个不能接受，这票货等于是白做了，需要返工。
合理的比例:
合理的比例是在3%左右，100个里面3个不接受，这样客人也不会很生气。
但是当你发现有次品的时候，需要记录下来，
因为客人早晚都会知道货有问题。所以第一点是让客人清楚的指导你有验货过，
你可以提供几种方法给客户选择
比如
1多给我几天时间，我再补一批货过来，一起寄给你。
2你下次时候我补双倍数量给你。
验货的技巧：
验货不能总挑最上面的来验，要从上中下各挑一批货来验。
1.总共8箱货物，每一箱250pcs，总共2000pcs.
2.在验收时候，总共8箱，每一箱在上层，中间，下层分别抽了3-4个进行检测.
3.在抽检时候，每箱检查10个，在8箱中抽出一个不好的次品(刺绣有暇思).
4.在抽检过程中，没有发现到多的次品(刺绣有暇思)，抽查到没问题的除了有一点线头，都刺得挺清晰，所有就验收通过.
现在客人那边既然出了问题，现在有以下几个解决方案：
1. 如果客人愿意，可以将有问题的袋子寄到办公室，然后退还相应货款.
2. 我这边会让工厂重做200个袋子，再次寄给客人作为补偿.
刺绣歪的
The stitching and printing placement on one side is skewed. I'm concerned that BB&T will have a problem - I'm not sure how I feel about this as of right this second. "
不验货的下场
点评：不要把钱当做第一目标。题目如果是专案失误检讨分析，那就健康一点。前半段是分析，后段是异议的处理，这种情况下，只要大家开始画立场，就可能会得罪客人，结束完蛋了。
储钱罐单子做下来一算，国际运费7756，货款3452。
On Tue, Nov 27, 2012 at 7:22 PM, Stephen wrote:
Hi Golden,
I have had the feedback from my client regarding the moneyboxes and they have stated what I already thought. Please see below their exact words and attached – please let me know what you think
With regards to feedback on the money boxes, the products provided are less than satisfactory. Firstly the paintwork on the majority of the money boxes is very poor, with paint not being between the lines on the URL or any of the text – there are also finger prints within the paint work and they are generally not finished to an acceptable standard. In addition to this, a lot of the heads/eyes have come away from the main body of the money boxes.
The production of the bods themselves is relatively good although, the ISO 27001 isn’t straight, some of the money slots are not smoothly cut and the plastic stoppers have rough edges. However, the paint finish on them is so poor and unprofessional that my client is not able to use them. We understand that there was a tight turnaround on the products but the finish is just not to a standard that any firm could use publicly. Using them publicly would do more damage to their brand than anything else, for this reason our client is understandably refusing to take the shipment.
Having seen the quality of the moneyboxes and the fact that they can now not be used we are expecting compensation on this.
I have attached some photos for your reference on this and am more than happy to send samples of the money boxes to you.
I look forward to receiving your comments.
Kind Regards,
--
Stephen
储钱罐单子做下来一算，国际运费7756，货款3452。
On Tue, Nov 27, 2012 at 7:22 PM, Stephen wrote:
Hi Golden,
I have had the feedback from my client regarding the moneyboxes and they have stated what I already thought. Please see below their exact words and attached – please let me know what you think
With regards to feedback on the money boxes, the products provided are less than satisfactory. Firstly the paintwork on the majority of the money boxes is very poor, with paint not being between the lines on the URL or any of the text – there are also finger prints within the paint work and they are generally not finished to an acceptable standard. In addition to this, a lot of the heads/eyes have come away from the main body of the money boxes.
The production of the bods themselves is relatively good although, the ISO 27001 isn’t straight, some of the money slots are not smoothly cut and the plastic stoppers have rough edges. However, the paint finish on them is so poor and unprofessional that my client is not able to use them. We understand that there was a tight turnaround on the products but the finish is just not to a standard that any firm could use publicly. Using them publicly would do more damage to their brand than anything else, for this reason our client is understandably refusing to take the shipment.
Having seen the quality of the moneyboxes and the fact that they can now not be used we are expecting compensation on this.
I have attached some photos for your reference on this and am more than happy to send samples of the money boxes to you.
I look forward to receiving your comments.
Kind Regards,
--
Stephen
------------------------------
储钱罐出问题了
…我慌了
From: golden
Hi Stephen,
Let us study and discuss it, and will get back to you tomorrow. Thank you.
Regards,
Golden
------------------------------
哈
明天再回
你回客人，你study 一下
study and discuss
明天回他
…Clam down
On Tue, Nov 27, 2012 at 7:51 PM, Stephen wrote:
I need to know today – my client is waiting for me to go back to them.
What they have said is correct so that does not need studying. So it is now how we fix it so I need to find a solution which we should be able to sort today
Kind Regards,
Stephen
------------------------------
…客人很着急
From: golden
Hi Stephen,
Would you mind checking how many is no good, let me know the percentage. I shipped additional 15 pcs with 400 pcs indeed.
Regards,
Golden
------------------------------
還要有某個%的裕量
如果有5%
我就會回客人
我多寄給你5%，看看夠不夠
一行話搞定了
那你可以先講
問看看，不好的比例有多少?
說你有多寄15個
表示你會處理
…对所出状况的态度，以及之前做单对情况的预估和备案
On Tue, Nov 27, 2012 at 8:02 PM, Stephen wrote:
Golden, there will be an issue with all of them. At least one problem on each one.
I understand these are hand painted but I saw some of them and the finish is very bad
Kind Regards,
--
Stephen
------------------------------
…问题很严重
From: golden
Stephen,
We have 2 solutions:
1. Produce another batch..how many to produce?
2. Refund.
Please advise which one..
Regards,
Golden
------------------------------
1.重做
2.refund
請stephen advice
你請客人看需要重做多少?
請爭取我們重做，這樣對stephen比較好
…即使出了状况，没有向外推，还是站在客人的立场，为客人考虑
On Tue, Nov 27, 2012 at 8:10 PM, Stephen wrote:
I will discuss with my client but I think they will go with refund option (how much are you willing to refund?)
However, I also want to know why this has happened – I can agree with my client that the overall finish is not good – can you explain why this happened?
Kind Regards,
--
Stephen
------------------------------
…语气有所缓和
但是追问出状况的原因，同时也说明回旋的余地
From: golden
Stephen,
Please discuss with your client. And let us know how much to refund, we will refund it. I prefer to produce another batch, so that I can make a reparation for my fault.
It is poor quality control. Please let your client know it is my fault without any other words.
Regards,
Golden
------------------------------
問他先去談完，該退多少都可以，只是你更希望能重做。
請他跟他客人說明，就是你的錯誤
品管不夠好
不能說其它的
it is my fault without any other words
tell your client it is.....
…这里很关键，为什么会发生？我会说“时间太敢，没办法做完美”
出了问题，要去承担，这是最难的。而且还是站在客人角度，
On Tue, Nov 27, 2012 at 8:29 PM, Stephen wrote:
Ok I will speak to them but if it is down to quality control I do not have confidence. It is our first job together and it is one of the most important things and why we pay you. You could clearly see the standard was poor on these, why would they get shipped like this?
This cannot happen in future. Quality is very important, if product is not right it can be very expensive mistakes
Kind Regards,
--
Stephen
------------------------------
…客人态度和气氛已有所转变
From: golden
Yes, please ask another chance to me....
Regards,
Golden
------------------------------
你回
Yes, please ask another chance to me....
…还是态度和立场
On Tue, Nov 27, 2012 at 8:54 PM, Stephen wrote:
Ok I will try,
But you have answered my question – why did they get through your quality control?
Kind Regards,
--
Stephen
------------------------------
…客人追问原因，这是老外的风格。也说明还有机会
On Tue, Nov 27, 2012 at 9:13 PM, Golden Wang wrote:
I inpected some of them, and leave rest to my assistant. It's my fault. I will do it all by myself in future.
We will refund if there is no other way. I think it's minimum damage to you and your clients if producing another batch.
Regards,
Golden
------------------------------
你說你抽檢，後面交給助手。所以真的是你粗心了
你後面的合作，會自己動手
跟客人說
重做，他們都比較沒有損睽失
再不行時，你也會refund的
…回答原因也很关键，解决问题的态度 客人的立场
From: golden
I need to go different factory recently..
Regards,
Golden
------------------------------
I need to go different factory recently
…态度和改善
On Wed, Nov 28, 2012 at 12:09 AM, Stephen wrote:
Hi Golden,
I have spoken to my client and the event is now over so they would like refund. They started at 100% but I think they will accept 75% - can you agree?
Kind Regards,
--
Stephen
------------------------------
…本以为是100%退款呢，客人真好，才75%。注意客人的口气
From: golden
Hi Stephen,
We agree it. Thank you for your talking with your client. Will it hurt the relationship between you and your client? Do let your client know that it is not your fault, it is mine.
$2,408 x 75% = $1806..would you mind leaving this credit here at our company, to avoid the bank things. You can use it at any time any orders. How do you think? Let me know please.
Regards,
Golden
-----------------------------
…当然接受了
Stephen 4:26 PM (57 minutes ago) to Golden, DB
Hi Golden,
Thanks for coming back to me. I think it has hurt my relationship with my client. You must understand that I do not put the blame on you. It is my client so it is my fault to them. As I do not manufacture anything, I am only as good as my suppliers so when they let me down it is my fault – so please try not to do again.
Thank you for the credit. It is ok to leave with your company – I think Marc has already placed an order with you so the credit can be taken off that order.
Kind Regards,
--
Stephen
-----------------------------
…状况解决，而且还带来了新的机会
这里也给出了“说‘工厂不好’，合适吗？“的答案
