很多情况下，你都无法立即的回覆客人，比如客人的问题你不够专业，无法立即回答，人不在电脑前，资料取不到。但你必须有礼貎的先回一封邮件给客人，告诉他你收到了，有在处理，约什么时候会有消息.......
有礼貎，我们觉得才是业务员最重要的习惯。其它还有及时反应个性等等。
想要接单，那先创造与客人的对话性，所以尽量创造与客人的对话往来：五次往来是你的目标。
无法一时的回答最新价钱时
I will send this to our estimator and he will get back to you with the pricing and availability. Do you want them with a logo? Also, I need to know the shipping to address so I can include shipping.
搞不清楚客人问的是什么产品?
Do you have an item number? I am having a hard time locating these products.
人不在，不能回信时的用法
Thank you for your message. I will be out of the office today Friday, July 13th until Tuesday July 24th. I will have limited access to email, but would be happy to contact you upon my return.
If it is an emergency, please call me on my mobile phone at xxxxx.
